Stavia Support

A quiet place for the words you couldn't keep.

Find answers about posting, privacy, chat, calls, and account safety. Everything you need to keep your journey through Stavia calm and clear.

280
characters
24h
in the sky
18+
community
Your words become a light in someone's sky

How Stavia works

A social space with less noise.

Stavia is built around brief, honest moments rather than numbers. Launch a thought, discover another person's words, and let the sky change.

01

Sky

Unknown voices appear as a constellation. Tap a star to read the thought behind it.

Discover another sky
02

Rocket

Write up to 280 characters, choose a mood, and launch. Public posts fade after 24 hours.

Turn a thought into light
03

My Orbit

Your posts, likes, connections, notifications, and settings stay together in your own orbit.

Your space, your controls
04

Chat & calls

When someone's words resonate, continue privately through one-to-one chat, voice, or video.

Connect with care

Help centre

Answers, without the orbiting.

Choose a topic or browse the most common questions below.

01

Getting started

What do I need in order to register?

A display name, an ID (3–20 alphanumeric characters), and a password (at least 6 characters). No email address or phone number is required.

I forgot my password.

We're sorry — passwords cannot be reset.

Stavia does not register an email address, so there is no way for us to verify your identity in order to reset it. You would need to register again under a different ID. Please keep your password somewhere safe.

Can I change my ID later?

The ID you sign in with cannot be changed. The name and handle shown on screen can be changed from Profile settings in My Orbit.

02

Posting

When do posts disappear?

24 hours after posting, a public post stops being visible to other people. Your own posts remain available under My posts in My Orbit.

How do I delete or hide a post?

Open the post and choose Delete from the menu at the top right. Deletion cannot be undone. To keep it without sharing it, choose Change visibility.

Why can't my post be sent?

Please check whether any of the following applies:

  • The text is empty or contains only whitespace
  • It is longer than 280 characters
  • No mood tag is selected
  • It contains abuse, obscene wording, or contact details

Phone numbers and email addresses are declined for the safety of the community.

03

Notifications

I'm not receiving notifications.

Stavia does not currently support push notifications. Likes, followers, chat messages, and incoming calls can only be received while the app is open.

Can I choose which notifications I get?

In My Orbit, open Notification settings to switch likes, followers, chat, and incoming call notifications on or off.

04

Calls

The call button is disabled.

The other person may not accept calls, a block may be active, the account may be a review sample, or the feature may not yet be available.

My call won't connect.

Check that camera and microphone access is allowed under Settings → Stavia. Calls can only arrive while the other person has the app open.

Are calls recorded?

Video and audio are not stored. Call history records only the other party, date, duration, and whether the call was voice or video.

05

Staying safe

I found a post or person that made me uncomfortable.

Choose Report from the post or profile menu. Reports are visible only to the operator, and the other person is never told who reported them. You can block them at the same time.

What happens when I block someone?
  • Their posts stop appearing in your Sky
  • Chat and calls with them are disabled
  • They are not told that they have been blocked

You can unblock someone from Block list in My Orbit.

06

Your account

How do I delete my account?

Open Delete account in My Orbit. After password confirmation, your posts, likes, notifications, settings, profile, and sign-in account are deleted. This cannot be undone.

Messages, call history, follows created by other people, and report records may remain where needed to preserve another person's records.

I can't change my profile image.

Changing your profile image is not available at the moment. Text details such as your display name and bio save as normal.

Still need help?

Send us a signal.

Tell us what happened, what you expected, and the device you're using. Including your iOS and Stavia versions helps us investigate faster.

Email support
ServiceStavia
OperatorPunin Office

We reply as soon as we can. Response times may vary depending on the enquiry.